ImageSpot
(image-spot.com)
Effective date: 11 March 2026
Version: Website Legal Pack – Doc 5
This policy explains how digital products are delivered, made available, activated, re-credited where appropriate, and supported when customers purchase AI-generated image content or prepaid generation credits/tokens through ImageSpot.
| Product type | Typical fulfillment method | Typical delivery timing |
| Downloaded AI image content | Download link, account library access, or direct electronic availability after payment confirmation | Usually immediately after successful checkout or generation completion |
| Prepaid generation credits/tokens | Account balance update or token allocation within the customer profile or checkout-confirmed workspace | Usually immediately after payment confirmation |
| AI image-generation request | Generation processing within the Website interface, followed by display, save, or download options | Usually near real time, subject to system capacity, queueing, prompt complexity, moderation, and third-party infrastructure |
1. Purpose and scope
This Digital Product Fulfillment Policy applies to digital products and digital services supplied through image-spot.com by XOR SOLUTIONS LIMITED, including downloadable AI-generated image content, prepaid generation credits/tokens, and any associated account-based delivery or image-generation functionality.
This policy should be read together with the Terms & Conditions, Refund Policy, Privacy Policy, Cookie Policy, product pages, checkout notices, and any service messages displayed within the Website at the time of order.
2. Digital-only business model
ImageSpot supplies digital products and digital services only. No physical goods are shipped under this policy. Fulfillment occurs electronically through the Website, by digital download, by account allocation, by user dashboard availability, by generation-output display, or by another digital delivery method described on the relevant product page or at checkout.
Because delivery is digital, fulfillment can begin shortly after successful checkout, payment authorisation, fraud and abuse screening, and internal system acceptance of the order.
3. Order acceptance and fulfillment triggers
An order is not treated as fulfilled merely because a payment attempt has been initiated. Fulfillment ordinarily starts once the relevant transaction has been successfully authorised or settled, the order has passed automated and manual risk checks where applicable, and the relevant digital item or digital entitlement has been released to the customer environment.
- successful card or other payment confirmation;
- completion of basic fraud, abuse, sanctions, or technical screening;
- availability of the relevant digital product in our production environment;
- completion of any account sign-in or verification step reasonably required to deliver the product securely; and
- absence of any system, legal, or policy restriction that requires the order to be paused, reversed, or rejected.
4. Fulfillment of downloadable AI-generated image content
Where a customer purchases a specific AI-generated image or other downloadable digital image content, fulfillment normally occurs when the file is made available for download, added to the customer account, delivered to the licensed access area, or otherwise made electronically accessible through the Website.
Depending on the product format, fulfillment may include one or more of the following:
- display of a download button or secure download link after successful payment;
- release of the file into a customer library, account area, or purchased-items section;
- generation and storage of the purchased output in the customer workspace for later retrieval;
- delivery of a transaction confirmation page showing successful access entitlement; and
- dispatch of a confirmation email or account notice, where such messaging is enabled.
5. Fulfillment of prepaid generation credits/tokens
Where a customer purchases credits or tokens for use with the AI image-generation module, fulfillment normally occurs when the purchased quantity is recorded against the relevant customer account, profile, wallet, or internal balance ledger within the Website.
Credits/tokens are platform usage entitlements only. They are not bank deposits, e-money, payment instruments, crypto-assets, or investment products. They are generally non-transferable, non-refundable except as expressly stated in the Refund Policy or required by law, and redeemable only within the ImageSpot service environment.
A credit/token purchase is generally treated as fulfilled when the purchased amount becomes visible and usable in the customer interface, even if the customer chooses not to redeem the credits/tokens immediately.
6. Fulfillment of AI image-generation requests
When a customer uses purchased credits/tokens to request image generation, the fulfillment event for that generation request usually occurs when the requested output is rendered and made available for viewing, saving, downloading, or regeneration in accordance with the functionality then offered on the Website.
Generation timing is not guaranteed and may vary depending on:
- queue size and concurrent demand;
- prompt complexity and processing load;
- content moderation checks and safety filters;
- availability of internal or third-party model infrastructure;
- temporary maintenance windows, deployments, or fault recovery; and
- suspension or review triggered by abusive, unlawful, or technically problematic prompts.
7. Delivery timing and service expectations
ImageSpot aims to provide digital fulfillment promptly. For most standard transactions, downloadable products and credits/tokens are expected to be delivered immediately or near immediately after successful checkout. However, all delivery timings are estimates only unless a specific timing commitment is expressly stated on the relevant product page.
The Website does not guarantee uninterrupted, error-free, or latency-free digital supply. Temporary delay does not automatically mean non-delivery where the order remains valid and the product or entitlement is later made available within a reasonable operational timeframe.
8. Customer prerequisites for successful fulfillment
Customers are responsible for maintaining the minimum technical and account conditions required for digital delivery. Fulfillment may be delayed, restricted, or unsuccessful if the customer does not satisfy these prerequisites.
- use of a compatible browser, device, and internet connection;
- use of accurate account, payment, and contact details;
- retention of login credentials and access to the registered email address where relevant;
- sufficient local device capability to view, download, store, or use image files;
- compliance with Website terms, acceptable-use rules, and applicable law; and
- prompt reporting of failed delivery or technical issues through the contact channel listed in this policy.
9. Failed, delayed, or incomplete fulfillment
If a customer believes that a paid product has not been delivered correctly, the customer should contact ImageSpot at info@image-spot.com without undue delay and provide sufficient information to identify the order and the issue encountered.
After review, ImageSpot may, where appropriate and subject to verification, take one or more of the following actions:
- re-enable download access or restore account availability;
- re-credit affected generation credits/tokens;
- re-run or re-open a failed generation workflow where technically feasible;
- confirm that fulfillment did in fact occur and provide evidence of access logs, balance allocation, or download availability where appropriate;
- reject the claim if records show successful fulfillment or user-caused failure; or
- provide a billing correction, goodwill remedy, or refund only where justified under the Refund Policy or applicable law.
10. Situations that do not ordinarily constitute non-delivery
The following situations do not normally constitute a failure of fulfillment where ImageSpot has otherwise made the digital product or entitlement available:
- the customer changes their mind after digital delivery has started;
- the customer does not use available credits/tokens after allocation;
- the customer loses access due to incorrect login details, local device problems, or email-access issues outside ImageSpot control;
- the customer dislikes an output that was technically generated and delivered in accordance with the prompt and service limitations;
- the customer experiences quality expectations not supported by a specific product description or express guarantee; or
- the order is paused or rejected because fraud, abuse, sanctions, unlawful use, or policy-breach concerns were identified.
11. No physical shipment and no shipping charges
Because the products are supplied digitally, there is no postage, freight, warehouse dispatch, or physical shipment process under this policy. Any reference to “delivery” or “fulfillment” refers to electronic supply only.
Where taxes, transaction fees, or currency-conversion effects arise at checkout, these relate to payment processing rather than to physical shipping.
12. Service interruptions and force majeure
ImageSpot may occasionally experience service interruptions due to scheduled maintenance, emergency maintenance, model updates, infrastructure failures, connectivity problems, cyber events, third-party outages, or other circumstances beyond reasonable control. During such periods, fulfillment may be delayed, partially impaired, or temporarily unavailable.
Where reasonably practicable, ImageSpot will seek to restore service and complete pending digital fulfillment, but it does not guarantee that all functionality will be available at all times.
13. Support contact and evidence requirements
For delivery-related support, customers should contact info@image-spot.com and include enough information for the order to be located efficiently. Useful information may include the order number, account email, approximate transaction time, payment confirmation reference, product description, screenshots of the issue, and a concise explanation of what was expected versus what occurred.
ImageSpot may rely on system records, audit logs, balance-allocation records, payment confirmations, error logs, and account activity to determine whether fulfillment occurred and what remedial step, if any, is appropriate.
14. Relationship with other policies
This policy describes how digital supply ordinarily takes place. It does not itself create an unconditional refund right, service-level guarantee, or compensation entitlement. Questions of cancellation, refund, re-credit, billing correction, liability, and account suspension remain subject to the Terms & Conditions, the Refund Policy, and mandatory law.
If there is any inconsistency between a product-specific notice shown at checkout and this general policy, the product-specific notice will generally prevail for that particular order to the extent permitted by law.
15. Changes to this policy
ImageSpot may amend this Digital Product Fulfillment Policy from time to time to reflect operational, technical, legal, or product changes. The latest version will be made available through the Website and will take effect from the date stated at the top of the document unless a different implementation timing is expressly indicated.
16. Contact
Website operator: XOR SOLUTIONS LIMITED
Registered office: Flat 44 Ennerdale House, 121 Hamlets Way, London, England, E3 4TY
Email: info@image-spot.com
Website: image-spot.com